Do you ship internationally?
Yes! We ship all over the world every day. Contact us to see if we can help you. Please note it is the responsibility of the purchaser to check with their country for local laws and customs policies.
What is Compounding?
Compounding is the age old method of preparing tailor made medicines to suit individual patients just like you. Almost anything can be compounded including discontinued medications, hormonal preparations, veterinary products, paediatric preparations and many more.
Why do you need my original script?
Australian law states we must receive the original prescription before we can send out any medications.
If you have uploaded, scanned and emailed or faxed your script to us we must receive the original before we can send your medicine.
Don’t fret too much we begin making the prescription based on the copy we have so the order won’t take that long.
You can also choose to keep your scripts on file for you which saves even more time or get your doctors clinic to fax and post the original directly to us!
Feel free to contact us if you need some help 1800 461 985.
How long will it take till I receive my goods?
We pride ourselves on our efficient service! Most compounds are made within 24 hours and at you door within 48 hours.
Sometimes thing can happen to delay this efficient process like, we’re waiting on your original script, weekends & public holidays or slow mail!
If you’re in a hurry for a product please mention it in your special comments or give us a call on 1800 461 985.
Are my details secure?
We use a secure SSL bit encryption so you can rest assured your details are 100% secure.
However you may prefer not to pay online you can use our fax service or call 1800 461 985 and we can process payment over the phone or you can send us a bank cheque or money order.
Please note we do not accept personal cheques.
Can I pick up my things in store?
Yes of course. Choose the ‘pick up’ option on checkout to collect items in store.
How to place an order
Patients need to fill in our online form.
Scan and e-mail to orders@orrongpharmacy
Take a photo and MMS your script 0499 111 004
Fax to 03 9510 3215 (including your phone number!)
If you need any help call 1800 461 985
Prescribers
Fill in our online prescription form (the one your making below.)
Fax to 03 9510 3215 – please put patient phone numbers on scripts.
I have private health insurance, how do I claim?
We send you an official pharmacy receipt and you can claim directly with your insurance.
